FAQ

giveonthemobile® FAQs are designed to help you understand what we do, why we do it and how we are different from other donation platforms.

What is giveonthemobile®?

giveonthemobile® is a donations platform that has been developed to run independently on mobile phones.  Instead of having to connect via your smartphone to a charity website or wait until you are back in front of your PC, you can now donate to the charity of your choice whenever and wherever you feel like it. 

Why was it set up?

Charity donations are extremely important, especially now that the Government has announced cuts to charity funding as part of its Comprehensive Spending Review.  Unfortunately, traditional methods of fundraising, such as street collections and direct debits, are not as effective as they could be.  People want to use new channels to donate, including their smartphones.  Charities want to enable instant responses to a call to action. giveonthemobile® fulfils both of these aims. It also enables charities to reclaim gift aid quickly and efficiently from mobile donations – something that is not possible using existing text-based donation platforms. 

How does it work?

It is simple - you download our mobile app from your app store.  Everything happens on the mobile, from downloading the application to paying via text or card, we have adapted the platform specifically for mobile giving. 

Who are giveonthemobile?

Givezio Ltd is a UK-based organisation that was set up by Social Entrepreneurs from the IT industry who specialises in e-commerce and interactive services for the mobile marketplace. Givezio Ltd offices are located at 21 Bunhill Row, London, EC1Y 8LP, UK. Tel: +44 (0)845 052 3607 or email: info@giveonthemobile.com

Why should I trust the service?

We understand that people want to feel comfortable about donating and it is important to understand where the money goes and how much of it goes to charity. In fact, one of the differentiators of our platform is that it provides two-way communication between a charity and its donors. The system is highly secure and is compliant with the strictest guidelines. We are registered with PayPhonePlus and if you are not happy for any reason you can let them know about it. 

How much of my money from my donation goes to charity?

The service is run by Givezio Ltd. We take 3% of each donation to cover our administration costs; this excludes any third party costs from banks or mobile operators. The good news is that if you are a UK tax payer and are eligible for HMRC Gift Aid we provide data to the charities so that they can claim back an additional 25% in relief. That means that every pound you donate reaches the charity of your choice. Visit HMRC’s web site for more information about Gift Aid http://www.hmrc.gov.uk/individuals/giving/gift-aid.htm 

Why use the service?

giveonthemobile® gives you the opportunity to support your charities, whenever and wherever you are. You can vary the amount you donate, vary the charities you support and respond quickly if you see a call to action that you’d like to respond to. Not only can you donate but you find out just where your money goes and keep up to date with your favourite charities latest news. 

Is it free for donors to use the service?

Yes - data plans may vary from user to user please check with you mobile operator for more details. Donations will be deducted from your mobile telephone bill or PayPal account depending on which payment method you use. 

How do I download the application?

giveonthemobile® can be downloaded from the Android, iPhone, Blackberry and Windows app stores. Simply enter http://gotm.mobi  into your phone's web browser. 

Is it free for charities to use?

Charities pay £100 per year to be included on our platform. This gives every charity, both large and small, the same opportunity to be accessed via giveonthemobile®.  There are 180,000+ charities in the UK and only the largest have the resources to invest in this kind of technology. Our approach means that a platform is ready for all charities, large and small. 

I’m a charity, how do I use the service?

If charities want to use the service all they have to do is contact us and we will integrate their details into the platform. We send any funds (minus administration costs) straight to your charity with a full transaction report, including any Gift Aid data. 

How is the service governed?

We are registered with phonepayplus, the organisation that regulates phone-paid services in the UK - please visit http://www.phonepayplus.org.uk/ for more information. 

Can I start using the service now?

Yes - giveonthemobile® can be downloaded from the Android, iPhone, Blackberry and Windows app stores.

Simply enter http://gotm.mobi  into your phones web browser. 

Refunds

In the event that a donor requires a refund for a donation they should contact us by either telephone on +44 (0) 845 052 3607 or by email at info@giveonthemobile.com

Who do I contact if I have any questions?

You can contact us on +44 845 052 3607 or email us at info@giveonthemobile.com Givezio Ltd is registered at 21 Bunhill Row, London, EC1Y 8LP, United Kingdom


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